Saturday–Thursday 08:0017:00 local time

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Consumer Protection

Submit complaints about unsafe, substandard, or counterfeit goods and support fair market practices.

What it is

Consumer Protection allows individuals and businesses to report unsafe, counterfeit, or low-quality products for review and enforcement action.

Legal Basis

Establishes consumer rights and provides the legal basis for complaint handling, investigations, and enforcement actions.

Regulates product quality, standards compliance, and testing requirements to protect consumers.

Complaint Process

Submit Complaint

MoCI Review

Testing & Verification

Enforcement Action

Submit a Complaint