{"id":7931,"date":"2026-04-26T11:18:56","date_gmt":"2026-04-26T11:18:56","guid":{"rendered":"https:\/\/moci.website.so\/?page_id=7931"},"modified":"2026-05-06T13:27:13","modified_gmt":"2026-05-06T13:27:13","slug":"consumer-protection","status":"publish","type":"page","link":"https:\/\/moci.gov.so\/en\/service\/consumer-protection\/","title":{"rendered":"Consumer Protection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7931\" class=\"elementor elementor-7931\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5faa978 e-flex e-con-boxed e-con e-parent\" data-id=\"5faa978\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab6f2ac e-con-full e-flex e-con e-child\" data-id=\"ab6f2ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a149c4a elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"a149c4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de0bd80 e-flex e-con-boxed e-con e-parent\" data-id=\"de0bd80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3287b4 e-con-full e-flex e-con e-child\" data-id=\"a3287b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3d82298 e-con-full e-flex e-con e-child\" data-id=\"3d82298\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9cf5714 e-con-full e-flex e-con e-child\" data-id=\"9cf5714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-060ccf9 elementor-widget__width-inherit tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"060ccf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title\">Consumer Protection\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd5b64 elementor-widget__width-inherit elementor-widget-mobile__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"4bd5b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tSubmit complaints about unsafe, substandard, or counterfeit goods and support fair market practices.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-400ac3a e-con-full e-flex e-con e-child\" data-id=\"400ac3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-943eb5a elementor-widget__width-inherit tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"943eb5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title text-anim\">What it is\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6059f61 elementor-widget__width-inherit elementor-widget-mobile__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"6059f61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tConsumer Protection allows individuals and businesses to report unsafe, counterfeit, or low-quality products for review and enforcement action.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b13782 e-con-full e-flex e-con e-child\" data-id=\"5b13782\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1de1b4d e-con-full e-flex e-con e-child\" data-id=\"1de1b4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3906e90 elementor-widget__width-initial tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"3906e90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title\">Legal Basis\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23d9b5f elementor-widget elementor-widget-tj-accordion\" data-id=\"23d9b5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n  <div data-wow-delay=\"0.3s\" class=\"accordion tj-faq-style style-2 wow fadeInUp\" id=\"faqOne-23d9b5f\">\n          <div class=\"accordion-item tj-faq-item active\">\n        <button\n          class=\"accordion-button \"\n          data-bs-toggle=\"collapse\"\n          data-bs-target=\"#faq-1-23d9b5f-1\"\n          aria-expanded=\"false\">\n          Consumer Protection Law\n        <\/button>\n        <div\n          id=\"faq-1-23d9b5f-1\"\n          class=\"accordion-collapse collapse show\"\n          data-bs-parent=\"#faqOne-23d9b5f\">\n          <div class=\"accordion-body faq-text\">\n            <p>Establishes consumer rights and provides the legal basis for complaint handling, investigations, and enforcement actions.\n\n<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n          <div class=\"accordion-item tj-faq-item \">\n        <button\n          class=\"accordion-button collapsed\"\n          data-bs-toggle=\"collapse\"\n          data-bs-target=\"#faq-1-23d9b5f-2\"\n          aria-expanded=\"false\">\n          Somalia Standards and Quality Control Law No. 27\n        <\/button>\n        <div\n          id=\"faq-1-23d9b5f-2\"\n          class=\"accordion-collapse collapse \"\n          data-bs-parent=\"#faqOne-23d9b5f\">\n          <div class=\"accordion-body faq-text\">\n            <p>Regulates product quality, standards compliance, and testing requirements to protect consumers.\n\n<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n      <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdd9e1c e-con-full e-flex e-con e-child\" data-id=\"cdd9e1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8c1f0a e-con-full e-flex e-con e-child\" data-id=\"f8c1f0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6201a elementor-widget__width-initial tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"fc6201a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title text-anim\">Complaint Process\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d132a8 e-grid e-con-full e-con e-child\" data-id=\"4d132a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9209627 e-con-full e-flex e-con e-child\" data-id=\"9209627\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb4a712 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"eb4a712\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" data-name=\"Layer 2\" viewBox=\"0 0 512.27 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elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"086e894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" data-name=\"Layer 2\" viewBox=\"0 0 511.04 512.09\"><g id=\"Layer_1-2\" data-name=\"Layer 1\"><g id=\"_593Pd7.tif\" data-name=\"593Pd7.tif\"><g><path 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elementor-element-e3f3142 elementor-widget elementor-widget-heading\" data-id=\"e3f3142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MoCI Review\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6498211 e-con-full e-flex e-con e-child\" data-id=\"6498211\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5351e elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5e5351e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" data-name=\"Layer 2\" viewBox=\"0 0 511.34 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class=\"elementor-heading-title elementor-size-default\">Submit a Complaint\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5301bf2 e-con-full e-flex e-con e-child\" data-id=\"5301bf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0afcda elementor-widget__width-auto elementor-widget elementor-widget-tj-button\" data-id=\"c0afcda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"tj_btn_wrapper\">\n\n              <a href=\"#\" class=\"tj-primary-btn white-btn\">\n          <span class=\"btn_inner\">\n                          <span class=\"btn_icon\">\n                <span>\n                  <i aria-hidden=\"true\" class=\"tj tji-arrow-right theme-junction-icons\"><\/i>                  <i aria-hidden=\"true\" class=\"tj tji-arrow-right 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Legal Basis Consumer Protection Law Establishes consumer rights and provides the legal basis for complaint handling, investigations,","twitter:image":"https:\/\/moci.gov.so\/en\/wp-content\/uploads\/2026\/03\/English-Primary-MoCI-Logo.svg"},"aioseo_meta_data":{"post_id":"7931","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"WebPage","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":[],"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2026-04-26 11:18:56","updated":"2026-07-18 14:52:37","seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/moci.gov.so\/en\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/moci.gov.so\/en\/service\/\" title=\"Services\">Services<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tConsumer Protection\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/moci.gov.so\/en"},{"label":"Services","link":"https:\/\/moci.gov.so\/en\/service\/"},{"label":"Consumer Protection","link":"https:\/\/moci.gov.so\/en\/service\/consumer-protection\/"}],"_links":{"self":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/7931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/comments?post=7931"}],"version-history":[{"count":28,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/7931\/revisions"}],"predecessor-version":[{"id":8986,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/7931\/revisions\/8986"}],"up":[{"embeddable":true,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/6708"}],"wp:attachment":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/media?parent=7931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}