{"id":7931,"date":"2026-04-26T11:18:56","date_gmt":"2026-04-26T11:18:56","guid":{"rendered":"https:\/\/moci.website.so\/?page_id=7931"},"modified":"2026-05-06T13:27:13","modified_gmt":"2026-05-06T13:27:13","slug":"consumer-protection","status":"publish","type":"page","link":"https:\/\/moci.gov.so\/en\/service\/consumer-protection\/","title":{"rendered":"Consumer Protection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7931\" class=\"elementor elementor-7931\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5faa978 e-flex e-con-boxed e-con e-parent\" data-id=\"5faa978\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab6f2ac e-con-full e-flex e-con e-child\" data-id=\"ab6f2ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a149c4a elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"a149c4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de0bd80 e-flex e-con-boxed e-con e-parent\" data-id=\"de0bd80\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a3287b4 e-con-full e-flex e-con e-child\" data-id=\"a3287b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3d82298 e-con-full e-flex e-con e-child\" data-id=\"3d82298\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9cf5714 e-con-full e-flex e-con e-child\" data-id=\"9cf5714\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-060ccf9 elementor-widget__width-inherit tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"060ccf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title\">Consumer Protection\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bd5b64 elementor-widget__width-inherit elementor-widget-mobile__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"4bd5b64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tSubmit complaints about unsafe, substandard, or counterfeit goods and support fair market practices.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-400ac3a e-con-full e-flex e-con e-child\" data-id=\"400ac3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-943eb5a elementor-widget__width-inherit tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"943eb5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title text-anim\">What it is\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6059f61 elementor-widget__width-inherit elementor-widget-mobile__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"6059f61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tConsumer Protection allows individuals and businesses to report unsafe, counterfeit, or low-quality products for review and enforcement action.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b13782 e-con-full e-flex e-con e-child\" data-id=\"5b13782\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1de1b4d e-con-full e-flex e-con e-child\" data-id=\"1de1b4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3906e90 elementor-widget__width-initial tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"3906e90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title\">Legal Basis\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23d9b5f elementor-widget elementor-widget-tj-accordion\" data-id=\"23d9b5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n  <div data-wow-delay=\"0.3s\" class=\"accordion tj-faq-style style-2 wow fadeInUp\" id=\"faqOne-23d9b5f\">\n          <div class=\"accordion-item tj-faq-item active\">\n        <button\n          class=\"accordion-button \"\n          data-bs-toggle=\"collapse\"\n          data-bs-target=\"#faq-1-23d9b5f-1\"\n          aria-expanded=\"false\">\n          Consumer Protection Law\n        <\/button>\n        <div\n          id=\"faq-1-23d9b5f-1\"\n          class=\"accordion-collapse collapse show\"\n          data-bs-parent=\"#faqOne-23d9b5f\">\n          <div class=\"accordion-body faq-text\">\n            <p>Establishes consumer rights and provides the legal basis for complaint handling, investigations, and enforcement actions.\n\n<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n          <div class=\"accordion-item tj-faq-item \">\n        <button\n          class=\"accordion-button collapsed\"\n          data-bs-toggle=\"collapse\"\n          data-bs-target=\"#faq-1-23d9b5f-2\"\n          aria-expanded=\"false\">\n          Somalia Standards and Quality Control Law No. 27\n        <\/button>\n        <div\n          id=\"faq-1-23d9b5f-2\"\n          class=\"accordion-collapse collapse \"\n          data-bs-parent=\"#faqOne-23d9b5f\">\n          <div class=\"accordion-body faq-text\">\n            <p>Regulates product quality, standards compliance, and testing requirements to protect consumers.\n\n<\/p>\n          <\/div>\n        <\/div>\n      <\/div>\n      <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdd9e1c e-con-full e-flex e-con e-child\" data-id=\"cdd9e1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f8c1f0a e-con-full e-flex e-con e-child\" data-id=\"f8c1f0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc6201a elementor-widget__width-initial tj_section_align elementor-align-start elementor-widget elementor-widget-tj-title\" data-id=\"fc6201a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"sec-heading\">\n\n  \n  <h2 class=\"sec-title text-anim\">Complaint Process\n<\/h2>\n  <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d132a8 e-grid e-con-full e-con e-child\" data-id=\"4d132a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9209627 e-con-full e-flex e-con e-child\" data-id=\"9209627\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb4a712 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"eb4a712\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" data-name=\"Layer 2\" viewBox=\"0 0 512.27 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elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"086e894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" data-name=\"Layer 2\" viewBox=\"0 0 511.04 512.09\"><g id=\"Layer_1-2\" data-name=\"Layer 1\"><g id=\"_593Pd7.tif\" data-name=\"593Pd7.tif\"><g><path 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elementor-element-e3f3142 elementor-widget elementor-widget-heading\" data-id=\"e3f3142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MoCI Review\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6498211 e-con-full e-flex e-con e-child\" data-id=\"6498211\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5351e elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5e5351e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_2\" data-name=\"Layer 2\" viewBox=\"0 0 511.34 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d=\"M489.03,473.03V152.19c0-4.39,12.78-8.39,13.99,1.98l-.77,328.59c-1.54,3.6-6.13,4.34-9.68,4.29l-366.88-.47c-4.78-1.13-6.4-4.49-6.92-9.05,2.15-25.92-2.88-56.48,0-81.83.67-5.88,3.76-10.27,10.28-8.28.85.26,3.7,2.98,3.7,3.29v80.83l1.5,1.5h354.8Z\"><\/path><path d=\"M173.37,349.5l276.71.31c6.7,4.24,5.07,13.69-3.42,13.5H176.1c-9.16-.03-11.79-10.55-2.73-13.8Z\"><\/path><path d=\"M173.37,390.41l273.27-.24c9.84.82,10.47,13.96.02,14.04H174.1c-7.87-1.64-8.69-11.26-.73-13.8Z\"><\/path><path d=\"M169.92,443.83c-3.2-3.03-2.53-10.37,2.16-11.79l272.57-.96c8.61-.07,13.02,7.07,6.45,13.51l-276,.54c-1.63-.12-3.97-.14-5.19-1.3Z\"><\/path><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eba0672 elementor-widget elementor-widget-heading\" data-id=\"eba0672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enforcement Action\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-113651f e-con-full e-flex e-con e-child\" data-id=\"113651f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-33cbce4 e-con-full e-flex e-con e-child\" data-id=\"33cbce4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fe5fb37 e-con-full e-flex e-con e-child\" data-id=\"fe5fb37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e58c5fc elementor-widget elementor-widget-heading\" data-id=\"e58c5fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Submit a Complaint\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5301bf2 e-con-full e-flex e-con e-child\" data-id=\"5301bf2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0afcda elementor-widget__width-auto elementor-widget elementor-widget-tj-button\" data-id=\"c0afcda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tj-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"tj_btn_wrapper\">\n\n              <a href=\"#\" class=\"tj-primary-btn white-btn\">\n          <span class=\"btn_inner\">\n                          <span class=\"btn_icon\">\n                <span>\n                  <i aria-hidden=\"true\" class=\"tj tji-arrow-right theme-junction-icons\"><\/i>                  <i aria-hidden=\"true\" class=\"tj tji-arrow-right theme-junction-icons\"><\/i>                <\/span>\n              <\/span>\n                        <span class=\"btn_text\">\n              <span>\n                File Complaint              <\/span>\n            <\/span>\n          <\/span>\n        <\/a>\n\n          <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Consumer Protection Submit complaints about unsafe, substandard, or counterfeit goods and support fair market practices. What it is Consumer Protection allows individuals and businesses to report unsafe, counterfeit, or low-quality products for review and enforcement action. Legal Basis Consumer Protection Law Establishes consumer rights and provides the legal basis for complaint handling, investigations, and enforcement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6708,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7931","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/7931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/comments?post=7931"}],"version-history":[{"count":28,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/7931\/revisions"}],"predecessor-version":[{"id":8986,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/7931\/revisions\/8986"}],"up":[{"embeddable":true,"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/pages\/6708"}],"wp:attachment":[{"href":"https:\/\/moci.gov.so\/en\/wp-json\/wp\/v2\/media?parent=7931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}